Refund and Returns

7-Day Returns Window

If you are not fully happy with the order received, you could process a return with Babyverse HK within 7 days from the date you receive your order, providing that the returning item is in its original selling condition as you receive it (‘New with tags’ items have to be returned with the original tags attached). 

Free returns

We offer free returns via ‘SF pay on delivery’ service. If you drop by any SF express locations , ask for a waybill sticker to fill in your contact details as the sender and our contact details below as the receiver. 

Remember to select the option of ‘Pay by Receiver’ or “Pay on Delivery’ as the shipping fee payment method to receive free return shipping. If you opt for other couriers or shipping methods, it will have to be at your expense in the shipping cost of return. 

We also welcome in-store return if you could drop by our office. 

Return Address

Babyverse HK
Unit 907B, China Merchants
Tower,No. 168-200 Connaught Road,
Central, Hong Kong
T: (+852) 2893-6021
Office hours: 9AM-6PM, Monday to Friday

Refund Policy

After receiving the returned item, we will inspect it to confirm it is in its original selling condition. Babyverse HK will then offer a refund via Babyverse credit within 7 business days. 

Return Process

If you would like to process a return with Babyverse HK, simply fill out and submit the return form below. You would be notified via email once we receive your return request. Please then proceed your return by SF express or drop-off at our office. Please also include the original invoice in the package of your return. 

If you have any questions regarding the return process, feel free to email us at [email protected] or call us at (+852) 2893-6021. 

Return Policy

We accept returning items given that they are in the same condition as you have received. ‘New with tags’ items have to be returned with their original packaging and tags attached. 

Return items that are damaged may not be accepted and may be sent back to the customers. Babyverse HK reserves the right to inspect and make the final decision on whether the returning item is in its original selling condition. 

We would strongly recommend including the original invoice of the order in your returning package to avoid any confusion. Unidentified returning items may not be refunded. 

Please note that sale items are not eligible for refund. We also cannot make any exceptions for late returns as sellers will be paid after the 7-day return window has passed. 

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